Getting started
11 articles
Help center
Answers to common questions about practicing with Verbalta.
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Practicing English
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Progress and personalization
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Free trial and subscriptions
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Technical problems
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Account and settings
11 articles
Getting started
- What is Verbalta and how does it work?Verbalta is an AI speaking coach. You talk out loud, your coach answers out loud, and you get one clear fix at a time.
- How do I create an account?Go to app.verbalta.com and continue with your email or your Google account. There's no card to enter and nothing to download.
- How do I sign in?Sign in at app.verbalta.com with a code sent to your email, with Google, or with a passkey if you've added one.
- How do I start my first conversation?Sign in, allow the microphone, and tap to talk. Your first conversation takes about three minutes and needs no preparation.
- Do I need to speak English well to start?No. Your coach adjusts to where you are, explains in your language if you want, and works on one thing at a time.
- Do I need to download an app?No. Verbalta runs in your browser on any phone or computer. You can add it to your home screen so it opens like an app.
- How do I install Verbalta on my iPhone or iPad?Add Verbalta to your home screen from Safari. It opens like an app, and that's how reminders work on iPhone.
- How do I install Verbalta on Android?Add Verbalta to your home screen from Chrome, and it opens like any other app on your phone.
- Can I use Verbalta on a computer?Yes. Verbalta works in Chrome, Edge, Safari and Firefox on any computer, and your progress is the same everywhere.
- How do I choose or change my coach?Tap your coach's picture at the top of Talk, or go to Account > Settings > Coach, and pick who you want to practice with.
- I started on WhatsApp. How do I use the Verbalta app?If you already practice on WhatsApp, you can keep going there. To use the app with the same account, here's what to do.
Practicing English
- How do I practice speaking with Verbalta?Tap the microphone, speak, and tap again to send. Your coach answers out loud, with every word on the screen.
- What should I talk about?Anything that matters to you. Your coach leads if you'd like, and follows when you bring up something you need English for.
- How long should I practice each day?A few minutes, often, works best. Short, regular conversations build confidence faster than one long session now and then.
- What happens after I send a recording?Your coach listens, shows you the words they heard, and replies out loud. When it helps, a Feedback card shows one correction.
- How does Verbalta correct my English?One correction at a time, in a Feedback card under what you said, with a Try again button so you can say it out loud.
- Can I practice job interviews, meetings or everyday conversations?Yes. Tell your coach what you need English for and when it's happening, and the practice follows it.
- Can I speak Spanish or Portuguese with my coach?Yes. Ask in your language and your coach answers you, then invites you back to English. Explanations can be in your language too.
- What if I don't understand my coach?Read the words on the screen, replay the voice, slow it down, or just ask. You can ask in Spanish or Portuguese.
- What if I'm nervous about speaking English?That's why Verbalta exists. Nobody else is listening, mistakes are welcome, and you go at your own pace.
- Can I repeat an exercise or a correction?Yes. Tap Try again on the Feedback card to say it again, replay your coach's voice, or ask your coach to go over something again.
- How do I make my coach speak slower?Open Conversation settings at the top of Talk and move Voice speed toward Slower. It changes right away, even mid-reply.
- How does a practice session end?You decide. Stop whenever you like. After a quiet moment, your coach sends a short recap of what you practiced.
Progress and personalization
- How does Verbalta track my progress?Progress shows what's changed in how you speak, your practice time, your sessions and the words you saved, built from your own conversations.
- How does Verbalta know what I need to work on?Your coach notices what comes up more than once when you speak and keeps track of it. You can see it all in Progress > Working on.
- What does my coach remember about me?Your coach remembers your goals, what you're working on, words you saved and what's coming up, so each conversation builds on the last.
- Where can I see my past conversations and corrections?In Progress > Sessions. Open any session to reread the conversation and the corrections from it, under Worth remembering.
- How do saved words work?When your coach teaches you a new word, tap Save this word. It goes to Progress > Words you saved, and your coach brings it back later.
- Why isn't my progress showing yet?Progress only shows what your conversations can back up. After a few sessions, spread over more than a week, it starts to fill in.
- What happens when I change coaches?Nothing is lost. Your progress, saved words and everything your coach knows about you carry over to your new coach.
- How can I get more personalized practice?Tell your coach about your goals, your work and what's coming up. The more your coach knows, the closer the practice is to your real life.
- What is the weekly summary?A short message on Mondays about what changed in your practice the week before. You can turn it off in Account > Notifications.
Free trial and subscriptions
- How does the free trial work?You start with free speaking minutes and no card. Practice with your coach, and choose a plan only if you want to keep going.
- What happens when my free minutes run out?Your coach tells you in Talk and offers the plans. Nothing is lost: choose a plan and you pick up exactly where you left off.
- How are speaking minutes counted?Only the length of your own recordings counts. Listening to your coach, reading and thinking don't use any of your time.
- What's included in a paid plan?A weekly amount of speaking time with your coach, plus your coach's memory of your patterns, your history, a weekly note and saved words.
- Monthly or yearly: what's the difference?Both plans include the same practice time and features. Monthly is paid each month; yearly is paid once a year.
- When does my practice time reset?Every Monday. Paid plans get a fresh week of practice time at the start of each week. Unused minutes don't carry over.
- How do I subscribe?Go to Account > Plan and billing, choose monthly or yearly, and pay on the secure payment page. You come straight back to your coach.
- How do I cancel my subscription?Go to Account > Plan and billing and tap Cancel plan. You keep your practice time until the end of the period you've paid for.
- Where can I find my invoices?Your latest invoices are on Account > Plan and billing, under Invoices. Receipts also go to the email you sign in with.
- What happens if a payment fails?You can keep practicing while we try again. Update your card from the banner or from Plan and billing, and it's sorted.
Technical problems
- My microphone isn't working. What can I do?Most of the time the browser is blocking the microphone or another app is using it. Here's how to check, step by step.
- I said no to the microphone. How do I turn it back on?Your browser remembers the no. Turn the microphone back on in your browser's settings for Verbalta, then tap the microphone again.
- My recording won't sendYour recording is kept on your device. Tap Try again, or wait for your connection to come back and it sends by itself.
- My coach isn't replyingReplies usually take a moment. If one doesn't come, check your connection, reload the page, and send your recording again.
- I can't hear my coachTap Play under your coach's words. Check your volume and headphones, and whether replies are set to play out loud.
- The app is stuck loading or my conversation won't loadReload the page and check your connection. Your conversation is saved, so reloading is safe.
- What happens if I lose my internet connection?Your conversation stays on screen, and recordings you make offline are kept and sent when you're back online.
- I didn't get my sign-in codeCheck your spam folder and the address you typed, wait a minute, then ask for a new code. Or continue with Google if it's the same email.
- My sign-in code isn't workingUse the newest code, type all the digits, and enter it soon after it arrives. If it still doesn't work, ask for a new one.
- I can't get into my accountMost sign-in problems come from a different email or an old phone-number sign-in. Here's how to get back to your conversations.
- Notifications aren't showing upCheck that notifications are on for this device, that your browser allows them, and that it's within your messaging hours.
- Verbalta isn't working on my phoneUse Safari on iPhone or Chrome on Android, keep it updated, and open Verbalta from your browser, not from inside another app.
- Can I refresh or close the app without losing anything?Yes. Your conversation, progress and saved words are in your account. Only a recording you're still making is lost if you leave.
Account and settings
- Where can I find my account settings?Tap Account at the bottom of the screen (or on the left on a computer). Settings, Notifications, and Plan and billing are all there.
- How do I change my name?Go to Account > Settings, change Your name, and tap Save. It's the name your coach calls you.
- How do I change my email?Go to Account > Settings, tap Change my email, and confirm the new address with the code we send to it.
- How do I change the language?In Account > Settings > Language, choose the language of the app's menus and the language your coach explains things in.
- How do I turn notifications on or off?You choose what your coach sends, one kind at a time. Change it anytime in Account > Notifications.
- How do I change when my coach checks in?In Account > Notifications, set your timezone, your messaging hours and when you'd like a nudge, then tap Save.
- How do I sign in with a passkey?Add a passkey in Account > Settings, then sign in with your face, fingerprint or screen lock instead of waiting for a code.
- How do I switch to dark mode?Go to Account > Settings > Appearance and choose Dark, Light, or System to match your phone or computer.
- How do I sign out?Go to Account and tap Sign out. It clears your recordings and conversation from that device, and your account keeps everything.
- How do I download my data?Go to Account > Settings > Your data and tap Download. You get one file with your conversations, corrections, progress and settings.
- How do I delete my account?Go to Account > Settings > Your data, tap Delete my account, and type the confirmation. It can't be undone.
Still stuck? Contact us.
