What happens if a payment fails?
You can keep practicing while we try again. Update your card from the banner or from Plan and billing, and it's sorted.
Updated
If a payment doesn't go through, you'll see Your last payment didn't go through. Update your card to keep practicing. at the top of the app.
You can still practice while we try the payment again.
Fix it
- Tap Update card on the banner, or go to Account > Plan and billing and tap Update payment method.
- Update your card on the billing page that opens.
That's all. The banner goes away once the payment goes through.
If it isn't fixed
If the payment still doesn't go through after the retries, your plan ends and practice stops until you start again. Your conversations, progress and saved words stay in your account. Tap Start again on Plan and billing whenever you're ready.
Need help?
Write to support@verbalta.com. A person will come back to you within a day.
Related
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Related answers
- How does the free trial work?You start with free speaking minutes and no card. Practice with your coach, and choose a plan only if you want to keep going.
- What happens when my free minutes run out?Your coach tells you in Talk and offers the plans. Nothing is lost: choose a plan and you pick up exactly where you left off.
- How are speaking minutes counted?Only the length of your own recordings counts. Listening to your coach, reading and thinking don't use any of your time.
Still stuck? Contact us.
