My recording won't send
Your recording is kept on your device. Tap Try again, or wait for your connection to come back and it sends by itself.
Updated
If a recording doesn't go through, Verbalta keeps it on your device, so you don't have to say it again.
What you might see
- That didn't go through. Your recording is safe. Let's try once more. Tap Try again under it.
- Saved. It'll send when you're back online. You're offline. It sends by itself once your connection is back.
- Still on your last note. You sent a second recording while your coach was still working on the first one. It didn't use any of your time. Wait for the reply, then send it again.
Other things to check
- Your connection. Try opening another website. If it doesn't load, see What happens if I lose my internet connection?
- Two minutes is the limit. At two minutes, Verbalta sends what you have.
- Your practice time. If your trial or this week's practice time is used up, your coach tells you in Talk. See When does my practice time reset?
Still not sending?
Reload the page. Recordings waiting to send stay on your device. If it keeps happening, write to support@verbalta.com.
Related
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Related answers
- My microphone isn't working. What can I do?Most of the time the browser is blocking the microphone or another app is using it. Here's how to check, step by step.
- I said no to the microphone. How do I turn it back on?Your browser remembers the no. Turn the microphone back on in your browser's settings for Verbalta, then tap the microphone again.
- My coach isn't replyingReplies usually take a moment. If one doesn't come, check your connection, reload the page, and send your recording again.
Still stuck? Contact us.
