My coach isn't replying
Replies usually take a moment. If one doesn't come, check your connection, reload the page, and send your recording again.
Updated
After you send a recording, you'll see Listening… and then your coach's name with is replying…. A reply usually takes a moment.
If nothing arrives
- Wait a little. Longer recordings take a bit longer.
- Check your connection. If you're offline, the reply arrives once you're back. See What happens if I lose my internet connection?
- Reload the page. Your conversation is saved, so nothing is lost. Replies that arrived while you were away show up.
- Send it again. If your coach says they had trouble on their end, wait a few minutes and send your recording again. A turn that doesn't go through doesn't use your practice time.
If your coach says your practice time is used up
That's not a problem with the app. See What happens when my free minutes run out? or When does my practice time reset?
Still nothing?
Write to support@verbalta.com and tell us roughly when it happened.
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Related answers
- My microphone isn't working. What can I do?Most of the time the browser is blocking the microphone or another app is using it. Here's how to check, step by step.
- I said no to the microphone. How do I turn it back on?Your browser remembers the no. Turn the microphone back on in your browser's settings for Verbalta, then tap the microphone again.
- My recording won't sendYour recording is kept on your device. Tap Try again, or wait for your connection to come back and it sends by itself.
Still stuck? Contact us.
