The app is stuck loading or my conversation won't load
Reload the page and check your connection. Your conversation is saved, so reloading is safe.
Updated
Your conversation is saved, so reloading never loses it.
- Tap Try again if you see That didn't go through. Let's try once more.
- Reload the page, or close Verbalta completely and open it again.
- Check your connection. Open another website. If it doesn't load, see What happens if I lose my internet connection?
- Update your browser to the latest version.
- Sign out and back in. Go to Account and tap Sign out, then sign in again with the same email. Signing out clears your recordings and conversation from this device only; your conversation is still in your account. If you have recordings waiting to send, send them first.
Only one page won't load?
If Talk works but Progress or Settings doesn't, reload that page. If it keeps happening, write to support@verbalta.com and tell us which page and which browser.
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Related answers
- My microphone isn't working. What can I do?Most of the time the browser is blocking the microphone or another app is using it. Here's how to check, step by step.
- I said no to the microphone. How do I turn it back on?Your browser remembers the no. Turn the microphone back on in your browser's settings for Verbalta, then tap the microphone again.
- My recording won't sendYour recording is kept on your device. Tap Try again, or wait for your connection to come back and it sends by itself.
Still stuck? Contact us.
